How long will it take to arrive?
Most orders arrive within 5 to 8 business days. Your necklace is put together after you order it — production takes 3 to 5 business days, then delivery is usually 2 to 3. If it's for a specific date, order about two weeks ahead so you're not watching the tracking every hour.
What does the card say? Can I change it?
The card is already written, and that's deliberate. It reads:
To My Mom — You've put up with a lot from me: the moods, the mess, the phases you never once made me feel bad about. I'm not great at saying this out loud, so I'm putting it on a necklace instead. I love you. Thank you for everything.
We wrote it so you don't have to. Most people know what they mean and can't find the words for it — this is those words, printed and sitting in the box when she opens it.
Will it turn her skin green?
No. That happens with cheap alloy and plated brass, where the metal underneath reacts with skin. This is surgical steel, which is the same family of steel used for medical instruments. It doesn't corrode and it doesn't react.
Is it real gold?
It's surgical steel with a 14k white gold or 18k yellow gold finish. We're not going to tell you it's solid gold — a solid gold necklace at this price doesn't exist. The finish is what gives it the colour and the steel underneath is what makes it last.
What size is it?
The chain is adjustable from 18 to 22 inches, so it fits almost everyone without you having to guess. The two hearts measure 0.6 inches tall and 1.1 inches across — noticeable, not oversized.
Does it come in a box?
Yes. Every order arrives in a soft touch gift box with the card inside, ready to hand over. You don't need to wrap anything. There's also a mahogany style luxury box with an LED spotlight that lights the necklace when the lid opens, if you want the moment to be a bit more of a moment.
What if it arrives damaged or wrong?
Email us a photo within 30 days and we'll send a replacement free. You don't need to post the original back to us.
Can I return it if she doesn't love it?
Because every piece is made to order, we can't take pieces back for change of mind — there's no shelf to put it back on. What we will always do is replace anything that arrives faulty, damaged or not as described. If something's wrong, tell us and we'll fix it.
Where does it ship from?
Saint Petersburg, Florida. That's why it reaches you in days rather than the three weeks you'd wait on something posted from overseas.
How do I look after it?
Take it off before showering, keep perfume off the pendant, and wipe it with a soft cloth now and then. The steel is tough but the finish appreciates a bit of care.