Refund policy

Made to order

Every NeverGreen piece is made individually after you order it. Nothing is pulled off a shelf.

If something is wrong, we fix it

If your necklace arrives damaged, faulty, or not what you ordered, email us within 30 days with a photo and we'll send a replacement free of charge. You don't need to send the original back to us.

What we can't do

Because each piece is made to order, we can't accept returns for change of mind. There's no shelf to put it back on. We know that's a real trade-off, which is why we've tried to be exact about the size, the materials and what the card says before you buy — and why we'll always replace anything that turns up wrong.

If your order doesn't arrive

Tracking goes out when your order ships. If it's marked delivered and you don't have it, or it stops updating for more than 10 days, contact us and we'll sort it out with the carrier.

Cancelling

Email us as soon as possible. If your order hasn't gone into production yet we can usually cancel it. Once it's being made, we can't.

Contact

hello@nevergreen.shop